Why you should always respond to negative feedback
According to HBR, prompt and personal customer service pays off big time; customers are willing to pay...
According to HBR, prompt and personal customer service pays off big time; customers are willing to pay...
Nowadays, a successful email marketer is obviously tasked with more than solely sending sales generating email campaigns;...
Recently, Holland’s largest telecom operator KPN announced they’ll be the first in The Netherlands to...
“Yori, your tool looks awesome and I definitely see the added value of feedback over my emails,...
Lately, I find myself reminiscing about my hospitality days. For a number of years, we’ve read...
This is the last blog post of my trilogy on KPMG’s “Six pillars of customer experience...
Last week I introduced you to Personalization and Empathy: two of the “Six pillars of customer experience...
When KPMG’s ‘Up close and personal: Customer experience excellence analysis’ report was revealed at the start...
News about large data breaches make the public increasingly aware of the dangers accompanied with giving away...