According to HBR [https://hbr.org/2018/01/how-customer-service-can-turn-angry-customers-into-loyal-ones] , prompt and personal customer service pays off big...
Nowadays, a successful email marketer is obviously tasked with more than solely sending sales generating email campaigns;...
Recently, Holland’s largest telecom operator KPN announced [https://www.broadbandtvnews.com/2018/09/26/kpn-to-test-personalised-ads-with-talpa/] they’...
“Yori, your tool looks awesome and I definitely see the added value of feedback over my emails,...
Lately, I find myself reminiscing about my hospitality days. For a number of years, we’ve read...
This is the last blog post of my trilogy on KPMG [https://assets.kpmg/content/dam/kpmg/...
Last week I introduced you to Personalization and Empathy: two of the “Six pillars of customer experience...
When KPMG’s ‘Up close and personal: Customer experience excellence analysis [https://assets.kpmg/content/dam/kpmg/...
News about large data breaches make the public increasingly aware of the dangers accompanied with giving away...