Why email marketing should look to learn from hospitality
Lately, I find myself reminiscing about my hospitality days. For a number of years, we’ve read...
2018: A year in review
This is how an awesome year at CloseAlert looks like. Curious what we've written about...
Two ways to use Skip Logic feedback forms in your email marketing
On 23 November 2018 we released one of our most exciting features of the year: Skip Logic!...
Q4's new product features
Our last update for the year and, most arguably, our biggest update for the year. It was...
Customer experience excellence: Integrity & Expectations (3/3)
This is the last blog post of my trilogy on KPMG [https://assets.kpmg/content/dam/kpmg/...
Customer experience excellence: Time and effort & Resolution (2/3)
Last week I introduced you to Personalization and Empathy: two of the “Six pillars of customer experience...
Customer experience excellence: Empathy & Personalization (1/3)
When KPMG’s ‘Up close and personal: Customer experience excellence analysis [https://assets.kpmg/content/dam/kpmg/...
How to get to know your customer better through GDPR best practices
News about large data breaches make the public increasingly aware of the dangers accompanied with giving away...
The secret to customer happiness as an email metric
Hitting the Send button remains a bit of a nerve-racking activity, doesn’t it? Maybe you’ve...