2018: A year in review
This is how an awesome year at CloseAlert looks like. Curious what we've written about...
Q4's new product features
Our last update for the year and, most arguably, our biggest update for the year. It was...
Customer experience excellence: Integrity & Expectations (3/3)
This is the last blog post of my trilogy on KPMG [https://assets.kpmg/content/dam/kpmg/...
Customer experience excellence: Time and effort & Resolution (2/3)
Last week I introduced you to Personalization and Empathy: two of the “Six pillars of customer experience...
Customer experience excellence: Empathy & Personalization (1/3)
When KPMG’s ‘Up close and personal: Customer experience excellence analysis [https://assets.kpmg/content/dam/kpmg/...
How to get to know your customer better through GDPR best practices
News about large data breaches make the public increasingly aware of the dangers accompanied with giving away...
The secret to customer happiness as an email metric
Hitting the Send button remains a bit of a nerve-racking activity, doesn’t it? Maybe you’ve...
Q3's new product features
During this incredible nice and hot Dutch summer, we’ve not been sitting idle at our office....
Customer care as the differentiator in the customer experience
We know that upset customers are bad for business. But how bad really? SalesForce [https://www.salesforce....